Shipping & Returns

Everything here ships from our grove in Ojai, California. Orders are packed by hand — usually by Ron himself — so you are never more than one person removed from the garden your seeds came from.

Where we ship

We ship within the United States only, including Alaska and Hawaii. We would love to send seeds further afield, but the paperwork and phytosanitary rules for shipping seed across borders are more than a two-person grove can take on right now.

Shipping cost and speed

Shipping is a flat $5 per order, however much you buy, sent USPS with tracking. Most packages arrive within 3–7 days of being shipped.

Orders are packed within 1–2 business days. Fresh fruit and cut branches are shipped early in the week so nothing sits in a sorting facility over a weekend. You will get an email with a tracking number the moment your order goes out.

There is a $5 minimum order — enough to make the trip to the post office worthwhile.

Returns on seeds

Unopened seed packets can be returned within 30 days of delivery for a full refund of the item price. Email us first so we can tell you where to send them; return postage is on you unless we sent the wrong thing, in which case it is on us.

Opened packets cannot be returned. Seeds are living things that depend on how they are stored once they leave us.

Fresh fruit, plants and cut branches

Perishable items cannot be returned. Fresh kumquats, oranges, cut branches and live plants start their clock the moment they are picked, and there is nothing useful we can do with them once they have travelled twice.

That does not mean you are stuck with a bad box. If perishable goods arrive damaged, spoiled or obviously knocked about, email us within 48 hours of delivery with a photo and we will make it right — a replacement on the next shipping day, or a refund. No need to send anything back.

Germination

We test our seed and only sell what we would plant ourselves, but we cannot guarantee what happens in your garden — soil, water, light, timing and weather all have a say. If a whole packet fails to come up and you followed the sowing instructions, tell us. We will usually replace it.

Lost or damaged packages

If tracking says delivered and the package is not there, check with your neighbours and your carrier first — then email us. If a package is genuinely lost in transit we will replace it or refund it.

Questions

Email Ron.seedstore@gmail.com and you will get a reply from an actual person in Ojai, usually within a day or two.